CANCELLATION & REFUND POLICY
CANCELLATION AND REFUND OF MEMBERSHIP FEES
|Product||Cancellation and Refund Policy|
|Day Membership||The daily Membership product cannot be cancelled by you.
No refunds are available for any reason whatsoever in relation to the daily Membership product.
|Month Membership||The monthly Membership product cannot be cancelled by you.
No refunds are available for any reason whatsoever in relation to the monthly Membership product.
|Annual Membership||Annual Membership may be cancelled within 7 days of the date the Membership commenced (“Cool Off Period”), subject to you having not utilized and/or purchased any of our services during the Cool Off Period. For the avoidance of doubt, in the event that any of our services have been used and/or purchased during the validity period of an annual Membership, you shall not be entitled to cancel the annual Membership and/or receive any refund (in whole or in part).|
|The above terms apply notwithstanding how payment was made and through which platform the transaction was placed.|
REFUNDS FOR JUST ASK SERVICES
REFUNDS FOR SUPPLIER SERVICES
REFUNDS FOR GOODS PURCHASED
CANCELLATION AND REFUNDS FOR TICKETS
You acknowledge that any tickets purchased by us on your behalf are subject to the terms and conditions of the relevant Supplier. You shall communicate directly with the supplier in respect of any desired changes and or cancellation requests, and we shall have no liability and/or responsibility in respect of such requests.
TIME PERIOD AND MODE OF PAYMENT FOR PROCESSING REFUND
All refunds will be processed via the same payment method as was used for the initial purchase. Where a refund is payable to a Payment Card, it must be processed onto the same Payment Card.
DISPUTE IN CASE OF REFUND
By purchasing a Membership and/or products from us, you acknowledge and agree that in case of a dispute regarding your entitlement to any cancellation and/or refunds, our decision will be final.
“Payment Card” means a credit card or debit card.
“Membership” means a daily, monthly and/or annual subscription to a membership product with us.
“Supplier” means any third party provider (other than Meraas Concierge LLC and/or any of its affiliates including, their respective trading entities) delivering services and/or supplying goods and/or tickets in connection with a Membership.