Terms & Conditions
Please read these terms and conditions (the “Terms and Conditions”) carefully before using the Just Ask Application operated by Meraas Concierge LLC.
Your access to and use of the Just Ask Application is conditioned on your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access and/or use the Just Ask Application. If you do not agree with these Terms and Conditions, do not use the Just Ask Application.
By clicking “Agree” you confirm your understanding and acceptance of these Terms and Conditions and you agree to be bound by these Terms and Conditions.
Definitions and Interpretation
In these Terms and Conditions the following words and phrases shall have the following respective meanings unless the context requires otherwise:
“Affiliate” means, with respect to any person or entity, any person and/or entity controlling, controlled by or under common control, directly or indirectly, with such first person or entity;
“Agreement” means these terms and conditions together with the Member registration for the Just Ask Application;
“Agreed User” means a specified individual within a Member’s family or a person notified by the Member to the Company in writing as having such Member’s express authority to instruct the Company to provide Services on the Member’s behalf;
“Company” means Meraas Concierge LLC, with commercial license number 768370, whose registered address is P.O. Box 123311;
“Goods” means any goods purchased by or supplied to the Company on behalf of a Member and subsequently provided to the Member under the Terms and Conditions which goods shall be deemed to have been purchased by the Company as agent for the Member;
“Just Ask Application” means the concierge services mobile application offered to Members in terms of which they qualify for the Services;
“Member” means the individual, corporation or other entity who has successfully enrolled on the Just Ask Application;
“Membership Fee” means the consideration payable by the Member to the Company as set out in the Just Ask Application;
“Payment Card” means credit card or debit card;
“Services” means any services provided by the Company to the Member or sourced by the Company from a Supplier for the Member and subsequently provided to a Member under the Terms and Conditions including the purchase of Goods on behalf of the Member; and
“Supplier” means any third party supplier with whom the Company liaises in sourcing certain Services while acting as agent on behalf of the Member.
In these Terms and Conditions:
Words denoting the singular shall include the plural and vice versa;
Words denoting one gender shall include all genders; and
The headings of clauses are intended for convenience only and shall not affect the interpretation of the Terms and Conditions.
The following requirements need to be complied with in order to enroll as a member of the Just Ask Application:
completing the registration process on the Just Ask Application; and
paying the Membership Fee via Payment Card to the Company save for the onetime complimentary test service.
The use of the Just Ask Application shall be at the Member’s own initiative and risk.
provides access to the Services; and
makes no representation, gives no warranty of any kind, express or implied, regarding the suitability of any Services to the Member’s needs.
Membership is personal to the Member and cannot be transferred or assigned to any third party; provided, however, that the identity of Agreed Users may be changed upon written notice to the Company. The Company may transfer or assign its rights and delegate its obligations under these Terms and Conditions at any time and to any party.
Membership of the Just Ask Application will be at the Company’s sole discretion.
The Company may require a Member to provide proof of identity to create the Member’s account, or to access or use the Just Ask Application, and the Member acknowledges and agrees that the Member may be denied access or use of the Just Ask Application and/or the Services if the Member refuses to provide such proof.
The Just Ask Application is not available to any Member previously removed by the Company acting in its sole discretion.
The Member accepts that by participating in the Just Ask Application the Company will be sending to the Member various marketing communications and updates pertaining to the Services at its sole discretion.
Notwithstanding clause 3.7, should the Member not wish to receive these communications or updates, the Member must inform the Company by [insert] and the Company shall then refrain from sending them.
The Member shall pay the Membership Fee as may be varied from time to time in the Company’s sole discretion.
The Member hereby warrants that the Member has the required legal capacity to enter into and be bound by this Agreement.
The Member shall inform the Company of any changes in the Member’s personal details.
The Member agrees to act in good faith.
Membership shall continue unless otherwise cancelled or terminated by the Member or the Company in accordance with these Terms and Conditions.
The Company will provide the Services to the Member on condition that the Member agrees not to engage in any of the following prohibited activities:
performing criminal activity of any sort, including but not limited to, money laundering, illegal gambling operations, terrorist financing, or malicious hacking, as determined in the sole and absolute discretion of the Company;
attempting to interfere with, comprise the system integrity or security or decipher any transmissions to or from the servers running the Just Ask Application;
taking any action that imposes, or may impose at the Company’s sole discretion an unreasonable or disproportionately large load on the Just Ask Application’s infrastructure, e.g. uploading invalid data, viruses, worms, or other software agents through the Just Ask Application;
collecting or harvesting any personally identifiable information, including account names, from the Just Ask Application;
using the Just Ask Application for any commercial solicitation purposes;
impersonating another person or otherwise misrepresenting the Member’s affiliation with a person or entity, conducting fraud, hiding or attempting to hide the Member’s identity;
interfering with the proper working of the Just Ask Application;
accessing any content on the Just Ask Application through any technology or means other than those provided or authorized by the Just Ask Application; and
bypassing the measures the Company may use to prevent or restrict access to the Just Ask Application, including without limitation features that prevent or restrict use or copying of any content or enforce limitations on use of the Just Ask Application or the content therein.
The Company is entitled to act on instructions received from an Agreed User as if they were instructions received directly from the Member.
Acting in its sole and absolute discretion, the Company reserves the right, without liability hereunder, at any time and from time to time, without notice, to:
refuse to provide any Service requested; and/or
withdraw the continuation of any Service; provided that the Company informs the Member of any refusal or withdrawal as soon as reasonably practicable; and/or
change the Just Ask Application; and/or
stop providing the Just Ask Application or features of the Just Ask Application to the Members; and/or
create usage limits for the Just Ask Application.
Except where Services are to be provided by the Company, the Company may subcontract with Suppliers in procuring the Services to be provided to the Members. The Company will communicate with Suppliers on a Member’s behalf unless it considers that it is more appropriate under the circumstances for the Member to contact the Supplier directly, in which case the Company will advise the Member accordingly.
Suppliers may impose their own terms and conditions in providing the Services and Members are required to comply with such terms and conditions. Unless otherwise agreed by the applicable Supplier, a Member shall be financially liable and shall not be entitled to cancel any Service requested where, on a Member’s instructions, performance has already begun.
Where the Company receives instructions from a Member to obtain tickets to a sold‐out event (an “Event”), the Company will liaise with Suppliers to source and purchase such tickets. Members acknowledge and agree that such tickets may be purchased by the Member at a premium to their face value.
Where tickets to an Event have been purchased pursuant to Clause 4.6 and that Event is subsequently cancelled for any reason, the Company will work with the Supplier and/or the original vendor, as applicable, to seek a refund of the face value of the ticket(s). Reimbursement to the Member will be limited by and subject to the terms and conditions of such Supplier and/or the original vendor, as applicable, and the Member will be reimbursed for the ticket purchase only to the extent and in the amount that the Supplier and/or the original vendor, as applicable, actually provides a refund of the ticket price. For the avoidance of doubt, in no event will the Company provide a refund of the ticket price (and/or any premium) where the Supplier and/or the original vendor do not actually provide a refund of such ticket price.
Where a Member decides to cancel tickets arranged on the Member’s behalf by the Company, the Company will not arrange refunds of: (1) the price paid for the tickets by the Member and any booking fee; or (2) the cost of any ancillary expenses involved in purchasing the tickets.
Where the Company, as principal, supplies products which are made to a Member’s personal specification or are perishable in nature, such products will not be returnable by Members under any circumstances.
Where a Member requests the Company to purchase Goods on his behalf, the Member agrees that such Goods will be purchased by the Company as agent for the Member and accordingly any contract of purchase will be entered into between the Member and the relevant Supplier.
The Member acknowledges that the Company may enter into an agreement with a Supplier and any arrangements contained therein shall be subject to agreement between the Company and the relevant Supplier in their sole discretion.
Unless otherwise notified by the Company to the Member, the Company’s normal business hours are [insert] (“Normal Business Hours”). The Company shall provide the Services during Normal Business Hours. The Company may be available to provide Services to Members outside these hours, which shall be in the Company’s sole discretion. Normal Business Hours may be lengthened or shortened in the absolute discretion of the Company. Members will be notified of any changes to the Normal Business Hours in writing no later than thirty (30) days prior to the intended implementation of the change.
Payments to Suppliers
The Member shall provide the Member’s Payment Card to the Company and the Company may provide the Member’s Payment Card to the Supplier for the purpose of making payments to a Supplier on the Member’s behalf on condition that a Member has requested and authorised the Company to do so. The Member shall be deemed to have made such request and given such authorization by giving the Company its Payment Card. In such circumstances, Members acknowledge, warrant and agree that:
the Company shall have no liability in respect of or be responsible in any way for any unauthorized use of a Member’s Payment Card by such Supplier;
the Payment Card used will be that of the Member; and
the Payment Card will be sufficient to cover in full the cost of the Goods or Services supplied by the Supplier.
The Member shall sign a credit/debit card authorisation form upon request by the Company.
The Company shall be entitled to refuse to accept a Member’s Payment Card in its absolute discretion.
The Company reserves the right, in its sole and absolute discretion, to terminate this Agreement at any time with immediate effect.
The Company shall have the right to deregister the Member from the Just Ask Application by giving the Member [insert] days’ notice in the event of any of the following:
non-payment of the Membership Fee; and
abuse of the Just Ask Application.
The Company reserves the right to change the criteria for deregistration at any time in its sole discretion.
The Company may permanently or temporarily terminate or suspend the Member’s access to the Just Ask Application without notice and liability for any reason, including if in the Company’s sole determination the Member violates any provision of this Agreement. Upon termination, the Member continues to be bound by this Agreement.
The Member shall be entitled to terminate this Agreement upon thirty days’ written notice to the Company.
The Company may make available software to access the Services via a mobile device (“Mobile Software”). To use the Mobile Software the Member must have a mobile device that is compatible with the Mobile Software.
The Company does not warrant that the Mobile Software will be compatible with the Member’s mobile device. The Member may use mobile data in connection with the Mobile Software and may incur additional charges from the Member’s wireless provider for these services. The Member agrees that the Member is solely responsible for any such charges.
The Member shall not:
modify, disassemble, decompile or reverse engineer the Mobile Software, except to the extent that such restriction is expressly prohibited by law;
rent, lease, loan, resell, sublicense, distribute or otherwise transfer the Mobile Software to any third party or use the Mobile Software to provide time sharing or similar services for any third party;
make any copies of the Mobile Software;
remove, circumvent, disable, damage or otherwise interfere with security-related features of the Mobile Software, features that prevent or restrict use or copying of any content accessible through the Mobile Software, or features that enforce limitations on use of the Mobile Software; and
delete the copyright and other proprietary rights notices on the Mobile Software.
The Member acknowledges that the Company may from time to time issue upgraded versions of the Mobile Software, and may automatically electronically upgrade the version of the Mobile Software that the Member is using on the Member’s mobile device. The Member consents to such automatic upgrading on the Member’s mobile device, and agrees that the terms and conditions of this Agreement will apply to all such upgrades.
Any third-party code that may be incorporated in the Mobile Software is covered by the applicable open source or end user license agreement, if any, authorizing use of such code. The foregoing license grant is not a sale of the Mobile Software or any copy thereof, and the Company or its third-party partners or supplier retain all right, title, and interest in the Mobile Software (and any copy thereof). Any attempt by the Member to transfer any of the rights, duties or obligations hereunder, except as expressly provided for in this Agreement, is void.
Mobile Software from iTunes and Google Play
The following applies to any Mobile Software the Member acquires from the iTunes Store (“iTunes-Sourced Software”) and/or from Google Play (“Google-Sourced Software”). The Member acknowledges that this Agreement is solely between the Member and the Company, not Apple and/or Google, and Apple and/or Google have no responsibility for the iTunes-Sourced Software and/or Google-Sourced Software or content thereof.
The Member’s use of the iTunes-Sourced Software and/or Google-Sourced Software must comply with the respective app store terms of services.
The Member acknowledges that Apple and/or Google are not responsible for addressing any claims by the Member or any third party relating to the iTunes-Sourced Software and/or Google-Sourced Software or the Member’s possession and/or use of the iTunes-Sourced Software and/or Google Sourced Software, including, but not limited to:
product liability claims;
any claim that the iTunes-Sourced Software and/or Google-Sourced Software fail to conform to any applicable legal or regulatory requirements; and
claims arising under consumer protection or similar legislation; and all such claims are governed solely by this Agreement and any law applicable to the Company as provider of the software.
The Just Ask Application allows the Member to post, link, store, share and otherwise make available certain information, text, graphics, videos or other material (“Content”). The Member is responsible for the Content that the Member posts to the Just Ask Application, including its legality, reliability and appropriateness.
By posting Content to the Just Ask Application, the Member grants the Company the right and license to use, modify, publicly perform, publicly display, reproduce, and distribute such Content on and through the Just Ask Application. The Member retains any and all rights to any Content the Member submits, posts or displays on or through the Just Ask Application and the Member is responsible for protecting those rights.
The Member represents and warrants that:
the Member owns the Content or has the right to use it and grants the Company the rights and license as provided in this Agreement; and
the posting of the Content on or through the Just Ask Application does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person.
When the Member creates an account on the Just Ask Application, the Member must provide information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of this Agreement, which may result in immediate termination of the Member’s account in the Company’s sole discretion.
The Member is responsible for safeguarding the password that the Member uses to access the Just Ask Application and for any activities or actions under the Member’s password.
The Member agrees not to disclose the Member’s password to any third party. The Member must notify the Company immediately upon becoming aware of any breach of security or unauthorized use of the Member’s account.
The Member may not use as a username the name of another person or entity or that is not lawfully available to use, a name of trademark that is subject to any rights of another person or entity other than the Member without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
The Just Ask Application and its original content (excluding Content provided by Members), features and functionality are and shall remain the exclusive property of the Company and its licensors. The Service is protected by copyright, trademark, and other laws applicable in the Emirate of Dubai. The Company’s trademark and trade dress may not be used in connection with any product or service without the prior written consent of the Company.
Links to Other Web Sites
The Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. The Member acknowledges and agrees that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods or services available on or through any such web sites or services.
The Company shall exercise reasonable care and skill in providing the Services.
Where the Company engages a Supplier to procure Services for a Member, it will use reasonable care and skill in selecting and engaging the Supplier. Except as otherwise provided in clause 13.1, the Company does not provide any recommendations or representations or offer any warranties (express or implied), including, but not limited as to, the quality, merchantability or fitness for a particular purpose or otherwise of the Goods or the standard of Services supplied.
Members should note that the successful sourcing of Suppliers is always subject to availability and may change from time to time without notice. If any Supplier becomes unavailable, the Company will use reasonable efforts to locate a substitute Supplier. The Company shall not be responsible for any actions of its Suppliers.
Members must solely rely on their own judgment and discretion in selecting and using the Services offered by any such Supplier and in entering into any contracts with such Supplier. Any Goods or Services provided by the Supplier will be governed by the contract formed between the Member and the Supplier. The Company will not be responsible for any Goods or Services provided by the Supplier but will cooperate with Members in any subsequent dealings with Suppliers.
Any contracts which Members enter into with Suppliers, either directly or through the Company as agent are independent of and not connected to or subject to these Terms and Conditions. The Company disclaims any and all liability for any act or omission of any Supplier or any loss incurred by a Member as a result of any act or omission of a Supplier.
On occasions, the Company may be asked to make recommendations to Members. However, the Company makes no warranties or representations (express or implied) as to such recommendations and specifically, without limiting the foregoing, does not warrant that such recommendations are or will be accurate or that they will be to the Member’s satisfaction. Members must make and rely on their own enquiries in relation to such recommendations. The Company accepts no liability for any Goods or Services provided to a Member in the course of acting upon such a recommendation and the Member hereby waives any claim or right to assert a claim against the Company with respect thereto.
To the fullest extent permitted by applicable law, the Member shall defend, indemnify and hold harmless the Company and its Affiliates and each of their respective officers, directors, employees, agents, successors and assigns from and against all losses, damages, liabilities, deficiencies, actions, judgments, interest, awards, penalties, fines, costs or expenses of whatever kind including reasonable legal fees and the cost of enforcing this indemnity (“Claims”) arising out of or resulting from: (a) bodily injury; (b) death of any person; or (c) damage to real or tangible, personal property, in each case to the extent such Claims arise out of or relate to this Agreement, the Just Ask Application, the Services, the Member, an Agreed User and/or the Member’s or any Agreed User’s property; provided, however, that no such indemnification by the Member shall apply in the event such Claims arise out of the Company’s gross negligence, willful misconduct, or material breach of the Company’s material obligations under this Agreement.
The Company will not have any liability to the Member for any claim to the extent that such claim arises out of, is in connection with the Company’s Services, or can be characterized as a claim for (or arising from):
loss of revenue or profits;
loss of business opportunity or loss of contracts;
loss of goodwill or injury to reputation;
indirect, incidental, consequential, exemplary or special loss or damage; or
The Company shall not be liable to the Member and will not be deemed to be in breach of these Terms and Conditions for any delay in performing, or failure to perform, the Services.
The Company shall have no liability to the Member under or in connection with this Agreement for any reason, including, without limitation, for any breach of this Agreement by the Company.
The Member acknowledges and agrees that the Company and its staff shall not, as part of the Services, access a Member’s property, despite any request or permission from the Member for the Company or its staff to do so. The Member may provide a key to its property to the Company and request that the Company provide such key to a third party identified by the Member. In such case, the Member shall be required to sign a “key handover receipt” form upon providing the Company with a key to their property prior to the Company taking receipt of such key. Signature by the Member of the key handover receipt form authorizes the Company to hold the key in its possession and to provide the key to the person(s) identified on the key handover receipt form upon such person(s) providing proof of identification to the Company as the Company may require. The Member acknowledges and agrees that the Company shall not be required to give the key to such person(s) in the event that such person(s) do not provide the requisite proof of identification. The Company shall in no way be liable to the Member or any other party in connection with possession by the Company of the Member’s key and/or the giving by the Company of the Member’s key to a third party where requested by the Member and the Member indemnifies and holds harmless the Company from any claim, loss or damage in connection therewith.
The Company may accept deliveries for a Member from third parties on that Member’s behalf but the Company shall not be liable in any way whatsoever for any loss or damage caused to, or any theft of, such deliveries whilst in the possession of the Company. The Company shall accept such deliveries at the sole risk of the Member at all times. Any assistance the Company may offer with transporting any delivery shall be from the Company’s reception desk to the entrance to the Member’s property only.
These Terms and Conditions are governed by the laws applicable in the Emirate of Dubai and is subject to the exclusive jurisdiction of the Courts of Dubai.
The Company may vary the Terms and Conditions from time to time and will notify Members in writing of such variation. A Member’s continuing request for Services will indicate such Member’s acceptance of the revised Terms and Conditions. If a Member does not agree to the new terms, the Member must stop using the Just Ask Application.
If any provision (or part of any provision) of these Terms and Conditions is found to be unenforceable, the remaining provisions shall be unimpaired and the unenforceable provision or part-provision shall be reformed without further action by the parties and only to the extent necessary to make such provision valid and enforceable and to achieve the like fundamental benefits, effect and economic intent of such provision.
Except as expressly agreed otherwise by the Member and the Company in writing, the Terms and Conditions constitute the entire agreement between the parties with respect to the subject matter hereof, and supersedes any and all agreements or understandings, whether written or oral, between the parties with respect to such subject matter. Except as expressly agreed otherwise by the Member and the Company in writing, no other right exists between the parties and none shall be implied from conduct or otherwise.
Any provision of these Terms and Conditions which, by its nature, would survive termination or expiration of this Agreement will survive any such termination or expiration of this Agreement, including, but not limited to clause 13 and this clause 14.
All notices required or permitted under these Terms and Conditions shall be made in writing and, if to the Member, at the address specified on the Just Ask Application; if to the Company, at its principal office or to such other location that the Company may indicate in writing from time to time.
Except as otherwise provided in Clause 14.2, the Company shall not be bound by any amendment, supplement, cancellation or discharge of the Terms and Conditions except if the same is in writing and issued by the Company.
All waivers of any of the Terms and Conditions by the Company or the Member must be in writing. Any delay or failure by the Company or the Member to exercise a right or privilege under the Terms and Conditions, or a partial or single exercise of that right or privilege shall not constitute a waiver of that or any other right or privilege.
If a Member has any questions about these Terms and Conditions, please contact